By using the website and availing of the services mentioned on the website you agree to be bound by the Terms and Conditions mentioned herein.
This website (www.northeastexplorers.in or https://www.northeastexplorers.in or www.northeastexplorers.in or northeastexplorers.in) is owned by M/S North East Explorers based out of Assam, India.
This website offers information and marketing materials provided directly by us unless stated otherwise. The content provided by us on the website is the exclusive property of NORTH EAST EXPLORERS and is protected by copyright, trademark and other laws as applicable in India. You, hereby acknowledge the content to be the intellectual property of North East Explorers and are restrained from copying, sharing, using or modifying in any form without prior permission in writing from North East Explorers.
TRIPS AND BOOKINGS
NORTH EAST EXPLORERS, as part of its services, offers both pre-planned packages and custom trips to its guests. NORTH EAST EXPLORERS does not guarantee the reliability, suitability or punctuality of the services provided under the packages opted by you through the website. The same can be subjected to adjustments and modifications depending upon circumstances, including but not limited to, natural calamities, road blockages, delayed arrivals, accidents and other circumstances beyond the control of NORTH EAST EXPLORERS. Any extra cost that may arise due to the above-mentioned circumstances shall be borne by the user alone.
It is the duty of the user to verify and confirm that the contents of the website and the packages provided on the website meet the specific requirements of the user. Furthermore, it is the duty of the user to verify the itinerary provided for the specific package or custom trip provided by NORTH EAST EXPLORERS, including the Inclusions & Exclusions.
The packages availed by the user shall be confirmed only after the payment of the complete cost of packages or as mutually agreed by NORTH EAST EXPLORERS and the user over email from the official email id (ending with @northeastexplorers.in) of NORTH EAST EXPLORERS.
BOOKING AND PAYMENTS
For custom trips, if the start date of the trip is after more than a week, a booking amount of 50% is to be paid. The rest is to be paid at least one week before the start of the trip. Failure to pay the trip cost in full within the said time might result in the cancellation of the trip.
In the case of group trips, 100% of the trip fee is to be paid in order to confirm your slot in the group.
Our tour itineraries, whether of group trips or those of custom torus, are just an indication of what the tour is planned to accomplish and are not a contractual obligation on part of the company.
CANCELLATION AND REFUND
If the user wishes to cancel any booking due to any reason whatsoever, the same shall be only valid if NORTH EAST EXPLORERS is notified of the cancellation in writing on its official email id. In case of Cancellation and/or Refunds, the same will be done as per the Cancellation and Refund Policy of NORTH EAST EXPLORERS. Refunds would be processed within 10 working days.
RESPONSIBILITY OF THE USER
It is the duty of the user to verify the dates and itinerary of his travels for the trips organized by NORTH EAST EXPLORERS. If you have opted for a trip that involves trekking or any sort of physical activity, it is your responsibility to assess your fitness level and check the suitability of the adventure activity you wish to undertake.
NORTH EAST EXPLORERS will not be responsible if the user finds the trek or the adventure activity to be beyond your physical and mental capabilities. If you suffer from any ailments and disabilities, that may hinder your enjoyment of the activity or which may pose risks when subjected to conditions during the adventure activity, it shall be your sole responsibility to get proper medical checkups and opinions. Furthermore, if any precautions or measures are to be undertaken for your health and safety it is the sole responsibility of the user alone.
NORTH EAST EXPLORERS shall not be liable for any harm or damage that may befall you because of your inadequate physical, mental and medical preparation for the adventure activity. While undertaking a trip the luggage and personal effects are the sole responsibility of the user and the user will carry them at their own risk.
When on the trip the users are required to behave in a manner acceptable and conducive to group travel. The user shall refrain from acting in any manner which may be socially or morally unacceptable and which may cause annoyance or discomfort for the fellow travelers or may endanger their life, person or possession. NORTH EAST EXPLORERS reserves the right to terminate the adventure activity, without refund, of any user who may act in the manner aforesaid mentioned.
DISCLAIMER AND WARRANTIES
NORTH EAST EXPLORERS takes utmost care to make sure that the content and the services provided on the website are accurate, however, some inaccuracies or deficiencies in the content and the services may occur. The information and the packages provided on the website may be availed by the user at his own risk. NORTH EAST EXPLORERS herein disclaims all warranties of any kind, express or implied, on the accuracy, veracity, and suitability of the information and the services provided on this website. You hereby acknowledge that the information and services provided on this website may contain inaccuracies, deficiencies, and/or errors.
LIMITATION OF LIABILITY
The extent of liability, and the extent of remedy, with respect to the contents of the website and the services provided herein, or any breach of the agreement shall be limited to the extent of the amount paid by the user for the information of service provided. To the extent of contents and information that is provided free of charge on this website, NORTH EAST EXPLORERS will not be liable for any loss or damage arising out of that.
NORTH EAST EXPLORERS shall not be liable for any loss or damage arising directly or incidentally from the use of the website, its contents or the packages provided on the website or any loss suffered by the user in payments made through the website.
It is imperative that the user assent to the participation form/waiver of rights/indemnity bond by affixing their signature before undertaking the adventure activity provided through this website by NORTH EAST EXPLORERS. NORTH EAST EXPLORERS reserves the right to refuse the user from participation in the adventure activity if the user refuses to assent to the participation form/waiver of rights/indemnity bond and NORTH EAST EXPLORERS shall not be liable to make any refund for the same.
DISPUTES AND JURISDICTION
Any disputes arising shall be subject to Guwahati (Assam) jurisdiction.
CHANGES TO TERMS
You hereby release, indemnify and hold harmless NORTH EAST EXPLORERS and any of its owners, partners, and agents from all liability claims, damages cost and expenses, arising from breach of any obligations or warranties provided under this agreement, or from the use of the information, services, and packages provided on the website or custom packages provided to you by NORTH EAST EXPLORERS.
UNCERTAINTIES AT THE TIME OF COVID-2019
While we will keep you updated as things change on the ground, once you have confirmed your trip with us, any unexpected delays or closure or the introduction of new SOPs or restrictions in any form are totally out of our control so we will not be responsible for the same.